"I would say there are two aspects. First the staff are not trained for this emergency preparedness, they know how to prevent terrorist but even this one, they are not prepared so they follow a very strict kind of SOP, so they have to be flexible, and especially to deal with different kind of emergency whether it is terrorist attack or internal, system flaw. They are not ready. I notice that the PR mention that, some of the staff, because they are Malay, they are Indian, they can’t converse in English good, well enough, so that also deters them, from but I think we accept broken English." Seng Han Thong (http://kopicino.com/)
I bet the Singaporean Malays and Indians can speak better English than Seng Han Thong!